- Weather: During periods of extreme heat or cold or during rains, we may need to delay shipment if your order contains live plants.
- Inventory: If an item in your order is unavailable, we'll notify you by email. You may opt to have the item refunded or delay shipment until it's back in stock.
- Postal Holidays: We'll hold on shipping your order out if a postal delay may cause delayed pick-up or delivery.
- High Volume: During the holidays and other periods of high order volume, we may need an extra few days to process your order.
WHEN WILL MY ORDER SHIP?
HOW DO I EDIT MY ORDER?
If you need to update shipping address information or special instructions on your order, simply email us at firstname.lastname@example.org. We'll get it taken care of for you.
Please note, if you have already received a shipping confirmation, you won't be able to cancel or edit your order.
I PLACED AN ORDER ALREADY, BUT I WANT TO ADD TO IT. CAN YOU COMBINE TWO OR MORE ORDERS?
We'd love to help adjust your orders! Due to the nature of our order processing system, we are only able to combine orders within 1-2 days of their placement. If the window has passed and you would still like your orders combined, feel free to reach out to us directly at email@example.com and we will let you know if we can accommodate you!
WHAT'S THE STATUS OF MY ORDER?
It's easy to check your order status. Simply open your order confirmation email and click the "View Order Status" button. On the order status page, you can find tracking information for items that have shipped, as well as estimated delivery dates for those shipments.
You can also check the status of your order at any time by logging into and viewing your account overview. If you don't yet have an account, you can easily create one.
Feel free to email us at firstname.lastname@example.org with any questions.
CANCELLATION, RETURNS AND EXCHANGE
Thank you for shopping at Plantwagons and joining our community.
We take pride in our shipping and average less than 2% issues every month. Even then, many of the issues have to do with the shipping carrier losing our package or failing to deliver it on time. While its unlikely you'll ever experience an issue with your plant, we will make things right if you do.
The following terms are applicable for any products that you purchased with us.
Refunds and Cancellations
All purchases, once shipped, are final.
You can cancel your order within 24 hours of placing the order however 4% of website and payment transactions will be deducted before refunding.
A little damage during transit is common however if the plant reaches you in an non reviving state, its important that you contact ASAP- we are only able to resolve issues that are bought to our attention within 48 hrs of delivery.
Our claim process:
We will review the information you send us, usually within 1 business day. Attach a photo of top down and close up of the plant and mail us on email@example.com.
If we deem the plant has a major issue or damage or was lost during shipment (shipping issues), we'll issue a replacement. However sometimes you have to return back the plant sent to you at your own expenses when its minimally damaged and you still wish to have a replacement. Without returning the plant to our greenhouse in the way its sent within 10 days of issue raised, we solely refuse to give a replacement for it. No refund policy is available for plants.
In rare cases, we are unable to issue replacement due to issue caused by neglect. Rest assured if your plants need special care, one of our team member should be able to guide you through the steps needed to nurture it back to happiness again.
Custom Order Shipping, Return and Exchange Policy
All sales containing custom ordered plants are final, and no refunds, exchanges or returns will be given for these items. By making a custom order request, you acknowledge and accept the inherent risk in shipping plants.